Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it and in its original packaging. 

To start a return, you can contact us at villaincycles@gmail.com. Please note that returns will need to be sent to the following address: Hidden Homes Cabancalan 2 Mandaue City Cebu, 6014 Mandaue City, Cebu, Philippines

If your return is accepted, we’ll send you instructions on how and where to send your package. 

You can always contact us for any return question at villaincycles@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.